Managed infrastructure you can rely on
Gain the space to focus on your core business by outsourcing the management of your operations with Canonical's Managed Services. Our engineers deploy and manage environments effectively and securely, for companies of all sizes.
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We mind your ops,
you mind your business
Open source IT solutions are the future when it comes to technology, but can often be challenging to maintain. Managed infrastructure services enable you to unlock power of open source without the hassle of maintenance.
With Canonical’s Managed Services, our experts identify, deploy, and manage open source ecosystems for you at predictable costs. This way, you can access our market-leading open source expertise and focus more of your resources on your core business.
Let's talk about your projectKey benefits
- Access to market-leading technological expertise
- Enterprise-grade security and compliance
- 24/7 monitoring and incident resolution
- Significant reductions in CAPEX
- Ingrained observability
- 24/7 support included with Ubuntu Pro + Support
What managed services customers say
“Kubernetes is both fast-moving and hard, so supporting it ourselves was not a viable option. The thought of having to support it is daunting. To keep it supported and up to date, it’s better to have experts who do this every day involved and manage it for us.”
Michael Hawkshaw
ESA Mission Operations Infrastructure IT Service Manager at ESOC
“The relationship with Canonical has been very positive. From the end-to-end support we received through the managed service, to the enterprise support we’re enjoying now, the journey has been good. We have assistance and guidance whenever we need it.”
Macdonald Chamba
Head of Infrastructure and Cloud Services, TNM
“The decision to go with a managed service has 100% paid off. Kafka was never our core focus. It would take us years to get to the level of expertise that Canonical already has.”
Spokesperson
Safety technology company
Managed packages
Besides providing Managed Services for most of our products, we propose a series of pre-packaged solutions for the most frequent business challenges.
Private cloud
Innovate on your private cloud without worrying about its deployment or maintenance
- Hardware consulting and certification
- Fully automated ecosystem, from bare metal automation to apps, made in-house
- Accelerated time to market
- Proactive upgrades
AI infrastructure
Stay ahead of the competition with fully managed MLOps infrastructure that enables you to deploy high-complexity models
- Fully integrated MLOps solution available
- Faster project delivery
- Reliable experts to speed up your AI journey
Telco cloud
Expand your reach and achieve market-leading uptime for your telco clouds
- Fully compliant ecosystems with consistent security hardening
- 24/7 observability and monitoring
- Infinite scalability from the get-go
Migrate to open source
Migrate your workload from proprietary virtualization solutions to a fully open source cloud.
- Tailored cloud deployment to replace your infrastructure
- Tailored migration policies according to your needs
- Fully managed cloud based on open source technologies
Building blocks in our
managed infra portfolio
Adopt open source with confidence in your environment. Our infrastructure portfolio includes leading open source technologies that range from storage solutions to observability.
Scalable software-defined storage
Focus on your business applications, while Canonical takes care of your storage needs.
Virtualization and private cloud management
End-to-end operations and maintenance of your OpenStack cloud, including 24/7 monitoring, incident and problem management.
Container orchestration
Modernize your applications while Canonical builds and manages your Kubernetes clusters.
Observability
Let us run open source monitoring tools like Prometeus, Grafana, and others for you.
Our process
Our process is easy and intuitive. You’ll initially be consulted by our specialists to design the best managed solution for your needs. Afterwards, it’s all on us:
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Deployment
Specialized Canonical engineers deploy your required architecture sustainably and efficiently. -
Management
Our team manages all your ‘day 2’ operations, from observability to upgrades. We handle all issues, and consistently re-enforce the security of your environment. -
Optional handover
We’re lock-in free, so if after a while you want to start managing your environments by yourself, we can teach you how and give you remote support for high-severity cases.
Our offering
2
Products
2
Add-ons
0
Hassle
Value for money with managed infrastructure and applications
When you work with Canonical for Managed Services, you can access an entire portfolio of trusted open source solutions. You can adopt more open source with the same support guarantees from the same vendor, and get coverage for both the infrastructure layer and open source applications, including databases like PostgreSQL, and MLOps platforms like Kubeflow.
Come for the infra, and get your apps on top.
Explore our managed application offering ›Your options
| Managed solutions | Firefighting Support | |
|---|---|---|
What it is |
Canonical engineers deploy your environment and manage all operations. We maintain admin rights and a permanent connection. | Canonical engineers provide support and guidance in high-severity situations, while you manage your operations. |
Ubuntu Pro + Support 24/7 |
Included | Included |
Service levels |
1-hour SLA for high severity cases, all other cases addressed in under 24 hours | 1-hour SLA for high severity cases |
Incident management |
Unlimited, covering cases we identify ourselves or flagged by you | Only for high severity cases that impact the product’s core functionality |
Service requests |
Unlimited | One at a time per environment |
Backup & recovery |
Unlimited | Not covered |
Software & package updates |
Unlimited | Not covered |
Capacity reports |
Available | Unavailable |
Admin access |
Required | Not required |
Add-on support
for Managed Services
Go beyond operation management with our suite of add-ons designed to give you access to training, priority support, or assistance with non-operational queries.
Ops Consultancy
- On-demand, private sessions with Managed Services engineers specialized in specific products or operations
- Useful when learning to self-manage, training new teams, or planning migrations
- Essential before and after major changes in infrastructure, as well as handovers
- Available in monthly packages of 10, 20, or 40 hourse
Dedicated Service Reliability Engineer (DSE)
- Your own Canonical Managed Services engineer, who will prioritize your cases and needs
- Dedicated one-on-one engineering time eight hours a day, five days a week, at your discretion
- Recommended in deployments of over 200 nodes
- Fixed price per year, no matter the node count